I have forgotten my username/password

If you have forgotten your password you can use our MyComet password reset function by going to MyComet HERE and clicking the Forgot Password link.

The reset function will work using either the unique username of your account or using the main email address that is associated with the account. These emails may appear in your junk or spam folder so be sure to check there if you don't see them in your inbox. 

Check out the Reset Your Password Footy Tip here

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I need to update the email address associated with my account before I can log in

If the email address associated with your account is incorrect you can get this updated in two ways.

If you are in contact with your last registered club you can get in touch with them to update the contact. All they need to do is create your new contact in the Comet database and move it to the top of your contacts list. From there you can use the reset password function with your email address by going to MyComet HERE and clicking the Forgot Password link.

Alternatively start a new support ticket HERE. Please note this will send your information to Comet Support and during busy registration periods responses may take up to 72 hours but we will endeavor to respond as soon as possible. 

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I have tried to register but it says "a user already exists with those details"

The MyComet system uses first name, last name and DOB to identify if a profile already exists in the system with that information. Please note it doesn't use email address for this purpose as the same email address can be associated to multiple accounts.

If you see this error message you will see the username of the account and an indication of the email address that is currently associated with the account. If you no longer have access to the email address or do no recognise it then please start a new support ticket HERE

On no occasion should you falsify the members name or DOB to create an additional profile in the system as this could lead to your club being sanctioned. 

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I am trying to use the reset password function but it says "we couldn't find your account with that username"

When using the password reset function please ensure that you are only using either the username or email address, you do not need to type both of these into this field. When typing these values please ensure that there are no spaces captured anywhere in the field as this will create an error. 

If this function still isn't working then it is likely that an incorrect email address is associated with the account you are wanting to access. Please see the update email address FAQ above on how to resolve this. 

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I have created an account but I can't log back in with the details I set

When you have first signed a member up using MyComet you will need to verify the account for security purposes. An email will be sent to the email address used when signing up which will contain the verification link. 

Please note that this link will need to be clicked within 24 hours after signing up as it will expire after this point. If your link expires you can try to log back in and the system will give you the option to resend the verification email. 

Please check your junk/spam folder if you haven't received the verification email. If you still have not received it there might be a typo in your email address. To resolve start a new support ticket HERE

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I have used the password reset but I didn't receive a link for the right profile

If you are using the email address of an account to reset the password you will be sent an email for each account to which that profile is associated. Sometimes these emails will go into the junk/spam folder so please check this folder first.

If you do not receive an email for the account you are trying to access then the incorrect email may currently be associated with the account. Please see the update email address FAQ to resolve this. 

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I have received the email with the reset password link but when I click the link I get an error message

The error message in this instance is because the link to reset the password has expired which occurs for two reasons.

The first reason is the link expires after 24 hours so if you had used the reset function but didn't click the link until more than 24 hours later then the link would be expired. To resolve this just use the password reset function again and use the new link to complete the reset.

The second reason is the link expires if another reset has been triggered for the same profile. If you have triggered a password reset link to be sent more than once then the link where you are receiving the error message is likely to be the older one and has therefore expired and been replaced by the newer link. To resolve this either locate the newer reset link or trigger the reset again and wait for the new one to come through.

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