Learning Objectives
After completing this help guide, you’ll be able to:
- View payment status of ordered items
- Add a manual payment to an ordered item
- Cancel an ordered item
If your club has allowed manual payments in your merchant settings then your members will be able to order an item and choose to pay later. They may return into the system to pay online if you have set up Paymark but if you are also accepting cash, direct debit or other payment types you can reflect this in the ordered items in MyComet.
- Start by navigating to the Orders link under the Payments menu section. Here you will see a list of all of the ordered items for your club and the status of the order. Alternatively, you can go to the item from the items menu and select the assignments tab to see orders specific to that item.
- To update the status of an unpaid order click on the order that you wish to update.
- At the bottom of the order details page you will see a payments section, for an unpaid order there will be no payment showing. To add a payment and update the order status to paid click + add payment button.
- Fill out the order payment details with the amount that was paid, the date of the payment and any description you want to add to the payment. You can add multiple payments if a person is paying in installments.
- Click Save.
Once the order amount and the amount paid match the invoice will be updated to paid.
Cancel an order
- If you need to cancel and order then you can click the cancel order button at the bottom of the order details.
- This will show a confirmation pop up box and click the tick to confirm cancellation of the order.
Note: Once an order has been cancelled the status of the order cannot be changed again.